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Privacy Statement

The Guinea Pig Vet is committed to protecting and respecting your privacy. Ensuring your data is safe is important to us. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your consent

When you provide us with personal information to either book an online advice appointment or place a shop order consent to us collecting and using your personal information for that specific reason only is implied. This includes information given to complete a transaction, verify your payment details, arrange delivery or return of a purchase.

What information do we collect and why?

We will only ask for data that is relevant to our business. When you book an online advice appointment you will be asked for essential information including your name, email address, contact telephone number, payment details and information about your guinea pig. When you make a purchase through our shop you will also be asked for your address to ship your order. You will be informed about your order using your email address.

How we protect your information?

Our store and advice appointment bookings are hosted on the platform. They provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure severs behind a firewall. All direct payment gateways offered by and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discovery. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Use and disclosure of your data
We will only use the data you provide to fulfil the specific reason it is given. We will disclose your information if we are required to do so by law. Third party providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain, third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions. We recommend you also read their privacy policies.

Withdrawing consent

If you don’t want us to process your data anymore, or if you would like to correct, amend your details please contact us at

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 

Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the website.

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